Frequently asked questions
Where are your products made?
Atë garments are designed in Tokyo and produced in Japan, using fabrics from Japanese textile makers. Most pieces are available in limited numbers; some are made to order. Eligible items are indicated on each product page.
Do you accept returns or exchanges?
Returns are accepted for unused, in-stock items within 14 days of delivery.
If you wish to exchange for a different size, please return the original item first. Once the return is approved, you may place a new order for the desired size. For full details, please refer to our Refund Policy.
Do you ship internationally?
Yes, we ship worldwide. Orders to the United States and United Kingdom are shipped via FedEx; other international orders are shipped via EMS (Japan Post). For further details, please refer to our Shipping Policy.
How much does shipping cost?
Free shipping within Japan.
For US and UK orders, shipping, duties and taxes are all included in the price.
For other countries, shipping is calculated at checkout, and any import duties are payable on delivery.
For further details, please refer to our Shipping Policy.
How long does shipping take?
In-stock items are dispatched from Tokyo within 3 business days after your order is confirmed.