FAQ

About Atë

Q. What is Atë?
Atë is a womenswear label based in Tokyo, designed by Erika Sonoda. Romantic silhouettes with an underground edge, produced in Japan in limited numbers.


Orders & Production

Q. Where are your products made?
Atë garments are designed in Tokyo and produced in Japan, using fabrics from Japanese textile makers. Most pieces are available in limited numbers; some are made to order. Eligible items are indicated on each product page.

Q. What fabrics do you use?
We use fabrics from Japanese textile makers. Composition and care instructions are listed on each product page.

Q. How long does it take to receive made-to-order items?
Made-to-order pieces are produced after your order is confirmed. Please allow approximately one month for production and delivery. Eligible items are indicated on each product page.


Sizing

Q. What sizes do you offer?
Current pieces are available in two sizes.

Body measurements

Size Bust Waist Hips
JP9 / UK8 / US4 83cm (32⅝") 64cm (25¼") 91cm (35⅞")
JP11 / UK10 / US6 87cm (34¼") 68cm (26¾") 95cm (37⅜")

Full garment measurements are listed on each product page. If you need a different size, please contact us.

Q. How do I choose my size?
Detailed size information is provided on each product page. If you are unsure about sizing, please feel free to contact us before placing your order.

Q. Do you offer custom sizing?
Custom sizing is available for selected items on request. Please contact us with your bust, waist and hip measurements before placing your order.


Shipping

Q. How long does shipping take?
In-stock items are dispatched from Tokyo within 3 business days after your order is confirmed.

Q. Do you ship internationally?
Yes. Orders from outside Japan are shipped via FedEx. Shipping is complimentary. Import duties and taxes are calculated and collected at checkout, so no additional charges are due upon delivery.For further details, please refer to our Shipping Policy.


Returns & Exchanges

Q. Do you accept returns or exchanges?
Returns are accepted for unused, in-stock items within 14 days of delivery.
If you wish to exchange for a different size, please return the original item first. Once the return is approved, you may place a new order for the desired size. For full details, please refer to our Refund Policy.

Q. Can made-to-order items be cancelled?
Made-to-order items cannot be cancelled, returned, or exchanged once production has begun.