Refund policy
Returns & Exchanges
We offer a 14-day return policy. You have 14 days from the date of receipt to request a return.
Eligibility
To be eligible for a return, items must be in the same condition as received — unworn, unused, with tags attached and in original packaging. Proof of purchase is required.
To initiate a return, please contact us at info@ate.erikasonoda.com.
Returns should be sent to: Atelier Mischief, Abite Mejiro 804, 3-4-2 Mejiro, Toshima-ku, Tokyo 171-0031, Japan
Once your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
For any questions regarding returns, please contact us at info@ate.erikasonoda.com.
Damaged or Incorrect Items
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and resolve it promptly.
Non-Returnable Items
The following cannot be returned:
- Made-to-order and personalised items
- Sale items
- Gift cards
If you are unsure whether your item is eligible for return, please contact us before initiating a return.
Exchanges
To exchange an item, return your original purchase and place a new order separately once your return has been accepted.
EU 14-Day Cooling Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The same conditions apply — items must be unworn, unused, with tags and in original packaging, with proof of purchase.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the payment. If more than 16 business days have passed since your return was approved, please contact us at info@ate.erikasonoda.com.